PADICS FAQ

If you can not find an answer to your question, feel free to contact us!

General questions

Can I use the pads with neoprene shoes?

For this case, a certain amount of leeway is included in the design of the CUSTOM and SIZED pads. This makes it possible to ride with neoprene shoes.

Do the pads fit on my board?

Basically, the baseplate is designed so that it can be mounted on any board.

To make sure your board really fits, you can compare our hole distances (LINK) with the distances on your board.

I have an injury or similar and need a special design. Can you realize something like that?

Since we design and manufacture our pads ourselves, we can also produce special designs such as heel elevations or similar.

Depending on the effort, this leads to additional costs. To estimate this better, please contact us via email or phone.

What attenuation do the pads have?

The damping is realized in the basic foam, there are no further damping inserts installed.

The ergonomic shape of our pad leads to an optimized pressure distribution. The pressure is no longer introduced through your heel, but over the entire foot area. As a result, an additional damping element is unnecessary.

CUSTOM LINE

How does the order of the CUSTOM binding work?

For the production, we first need your footprint. We will send you our footprint-box with a return slip. In this video you will find a guide. After we get the footprint-box back from you and we received the payment , we begin the production. This can take up to 4 weeks, but usually we are faster.

Can I return the CUSTOM pads?

The pads are customized to your foot, so we can not take them back and resell them.

SIZED LINE

How does the order of the SIZED pads work?

To determine the appropriate size of the SIZED LINE, please print out our size-finder (link).

Unfortunately, if you can not determine a definite size, your foot will not fall into our standardized design. In this case, the CUSTOM LINE would be the right choice for you.

Can i return the pads?

You can return our SIZED LINE when they are in a new, unused condition.

The 10 cm scale check does not match the print

This is due to the settings of your printer. Please make sure that there is no size scaling active in the print settings and that you print a 100% size.

Recommended paper size: A4

The heel area is not visible on the print

This is not a problem and with most printers not otherwise possible. Since we know that your heel – as well as the print – is flush with the wall, it fits. It is important that the paper does not disappear under a baseboard and thereby the result is falsified.

My points are between two sizes

If that’s the case, just order both sizes. Then you can try both pads and decide for yourself which suits you better. The other one just send back to us.

We will pay the return costs.

Alternatively, you can also send us a picture of your marked points. We will help you with the size selection.

The line of my toes does not correspond to the course of the toe grip on the print

Unfortunately, the toe grip of our SIZED LINE will not fit to your feet. In this case, we recommend our CUSTOM LINE.

You are also welcome to send us the print, and we will advise you on how to proceed.